eScan Operations

You scan, it counts

Fine tune eScan settings and improve eScan preparation and maintenance. Keep your staff and poll workers updated on best practices and troubleshooting of your eScan. For added security use the eScan Preventative Maintenance Service to ensure top performing hardware and perfect calibration. Suggested Course Offerings and Services:

Consulting and Training

Professional Services

To learn more, download the Best Practices Suite brochure.

Reserve your training today via email or call 800.233.HART (Option #1)

 

Absentee Voting Operations

Learn the best procedures for resolving your absentee ballots using either Ballot Now software or eScan (as applicable to your jurisdiction).

Duration: 4 hours (Maximum class size: 8)

 

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Advanced Training "Boot Camp"

Test your knowledge and achieve greater independence at the same time. This "Boot Camp" is for advanced HVS users only, and is not a Mock Election.  Instead, participants are guided through an agenda of activities designed to give them experience with advanced features of the system and common pitfalls experienced in an election cycle.  Targeted content includes subject matter that is included in user documentation but not typically covered in basic HVS training courses. 

Course Topics Include:

  • Working with eCM files
  • Building BOSS imports
  • Using BOSS images
  • Ballot Now Print Queue
  • Tally Manual Vote Adjustment
  • Tally reports, imports and exports
  • Sharper SERVO skills
  • Understanding Audit Logs
  • Recount procedures
  • ...and much more

Duration: 2 days

 

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eScanReady Training and Calibration Tool

Ensure optimal performance of your eScans with Hart's custom calibration tool. Fine tune your eScans before each election. Hart provides onsite service of your eScans as well as training on the Hart calibration tool. Once service is complete you will be able to independently perform the calibrations yourself for all future elections.

Course Topics Include:

  • Onsite calibration of eScan scanner heads
  • eScanReady calibration tool and calibration kit
  • eScanReady training

Note: A "Ship to Hart" Service is also available

Duration: dependent on number of eScans

 

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HVS Election Management (Mock Election)

Our most comprehensive offering; this course is a Mock Election to review pre-election preparation, tabulation, reporting, and backup of voting equipment.  You and your staff will use the Hart Voting system to conduct a full "mock" election, and we will serve as a "coach" to walk you through difficult processes and assist you with developing your election forms and processes.

Course Topics Include:

  • Election Database Creation
  • Ballot Proofing and Logic and Accuracy Testing
  • Printing Paper Ballots
  • Preparation and Deployment of Early Voting and Election Day Equipment
  • Scanning Vote by Mail ballots
  • Early Voting and Election Day Polling Place Voting Simulation
  • Processing Returned Equipment on Election Night
  • Generating Returns
  • Post-Election Audit
  • Equipment Backup and Warehousing
  • Election Data Archival

Duration: 2-4 days.

 

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Polling Place Operations for Poll Workers

Empower your poll workers with knowledge. Using proven training methodologies and years of experience, Hart trainers give poll workers the confidence they need to have a smooth election experience. This class is designed specifically for the unique issues poll workers face.

Course Topics Include:

  • Basic operation of Hart Voting System equipment (DRE, eScan, and VBO operations)
  • Practice with uncommon polling place situations (i.e., cancelling booths, handling provisional voters, etc.)
  • Basic equipment troubleshooting
  • Hands-on practice in operation of HVS equipment in a polling place-type setting

Duration: 4 hour increments (varies based on number of poll workers)

 

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Troubleshooting Training for Field Technicians

Equip your troubleshooting team with the knowledge they need to handle all types of polling place issues.  Designed specifically for personnel supporting voting systems in the polling places.

Course Topics Include:

  • Hands-on equipment troubleshooting based on your county's equipment
  • How to replace paper rolls, batteries, and fuses
  • How to troubleshoot specific equipment error messages
  • How to configure equipment for optimal use and voter through-put

Duration: 4 hours

 

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eScan Preventative Maintenance Service 

Recommended for all eScans that are three years old or older.  Ship your eScan to us, or we'll come onsite.

Service Offerings:

  • Internal clock battery replacement
  • Internal parts inspection and minor parts replacement, if needed
  • Perform eScanReady calibration on unit serviced
  • Return shipping included
  • Includes 90 day warranty

 Note: Reduced rates for eScans that have previously been through a maintenance program.

 

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eScan Annual Calibration Service

Recommended as an annual follow-up for all eScans that have been through our preventative maintenance program.

 Service Offerings:

  • eScanReady scanner calibration
  • Return shipping included 
  • Includes 90 day warranty

 

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Onsite Support Services

Guarantee success in your election with a Hart technician helping you onsite throughout the election process.

Service Offerings:

  • Ballot Creation, Proofing and Testing Activities
  • Printing Paper Ballots
  • Equipment preparation and deployment prior to Election Day
  • LAT preparation prior to Election Day
  • Polling Place troubleshooting on Election Day
  • Help Desk functions on Election Day
  • Tabulation and reporting on Election Day
  • Post-election processes after Election Day